Position Overview & Specifications

We are currently working on behalf of our client who are a leading business in the commercial sector. Due to recent growth, they are now looking for Customer Service Advisor to join their team. If you are looking for a new role, please apply immediately.

Monday-Friday Nightshift 8pm - 4am

Key responsibilities:

  • Handling inbound calls from consumers and distributors
  • Addressing customer enquiries via telephone and email, providing quality advice and information
  • Resolving queries and keeping customers updated on the status of their enquiry
  • Processing inbound promotional claims accurately and efficiently
  • Making effective use of down time by assisting colleagues with other tasks
  • Setting an example to the team with a positive and professional attitude, delivering the highest level of customer service at all times
  • Fulfilling any other ad-hoc duties

We are looking for a candidate who has the following skills and attributes:

  • Experience within a Customer Service environment (preferred, but not essential)
  • Experience with Microsoft Office products (e.g. Outlook, Excel)
  • A passion to go above and beyond for customers
  • Self-motivated and a professional attitude
  • Excellent interpersonal and communication skills
  • Flexible and highly motivated

Job Types: Full-time, Permanent

Schedule:

  • Monday to Friday
  • Night shift

Work Location: Remote

Reference ID: Nightshift Customer Service Advisor