Position Overview & Specifications

Application Support Specialist

Salary: Range £25k - £30k depending on experience.

Location: Otley West Yorkshire, this role will be a hybrid of office and home based

We are looking to recruit an experienced application support specialist to work within a small team supporting hospital image storage systems. This position would ideally suit somebody that thrives in a busy working environment.

Responsibilities

  • Provide excellent customer service via email, meetings and telephone
  • Communicate regularly with clients to provide updates
  • Investigating, troubleshooting and diagnostics
  • Monitoring and triaging incoming support tickets
  • System upgrades
  • Dealing with problems in an efficient manner

Experience

  • Previous customer facing support skills
  • Able to prioritise own workload
  • Strong verbal and written communication skills
  • MS Office, SQL, HTML, XML, JSON, Apache Directory Services and

Postman

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Benefits:

  • Flexitime
  • Free parking
  • On-site parking
  • Sick pay
  • Work from home

Schedule:

  • Flexitime
  • Monday to Friday

Ability to commute/relocate:

  • Otley, LS21 1BT: reliably commute or plan to relocate before starting work (preferred)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service (preferred)
  • Technical support (preferred)

Work Location: Hybrid remote in Otley, LS21 1BT

Reference ID: W2301