Position Overview & Specifications

Vacancy No

VN11681

Employment Type

Fixed Term

Location Country

United Kingdom

Location City


Who are V.Group?

As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V.Group gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V.Group has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

To provide a high level of Support for the systems within the Group. Communicating with colleagues on all levels.
Work within the structure of the IT department and maintain a professional level of behaviours.
Work within the SLAs of external and internal customers.
Continually provide excellent customer experience to both internal and external customers.

Key Responsibilities and Tasks

  • Supporting all V.Group Business Systems , these include in house applications and off the shelf applications used by V.Group

  • Strictly adhere to the policies and procedures put in place by the V.Group VMS and IT policy documents.

  • Provide telephone and remote support as part of the global team

  • Working within the ServiceDesk system to update users during the lifecycle of the request and resolve or escalate as required.

  • Enforcing the IT security policy and procedures.

  • Work within SLA laid down by IT management

  • Working at specified set agreed hrs to cover business needs

  • Reporting to Line manager on daily tasks / issues

    • Required Experience

    Personal
  • Good interpersonal skills and the ability to interact with all levels of colleagues in person and on the phone.

  • Good Communication skills are essential. Must be able to communicate in English both orally and via email/teams.

    • Beneficial Technical Experience
    Hardware
  • Knowledge of Desktops and Laptops and if any server exposure

    • Software
  • Windows 10 Operating system or any server Operating systems

  • Microsoft O365 all applications

  • Any database software

  • Any scripting / coding software

    • Networking/ Database / Security
  • A basic level of knowledge of TCP/IP networking would be beneficial

  • Any Db creation or administration knowledge

  • Any knowledge of Cyber security

    • What can I expect in return?

    V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

    Applications Close Date

    04 Jun 2023