Position Overview & Specifications

Application Support Analyst Location: Burgess Hill/Nationwide Salary: £30,000 per annum Hours: 35 per week, We have a new and unique opportunity for an enthusiastic and innovative Application Support Analyst to join the Technology Team! Why Join Us? The Disabilities Trust is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you’ll find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other. The Role: You will join a team that are delivering significant changes to the Trust and making a real difference to the lives of the people it supports. Your role will involve identifying, delivering and maintaining IT solutions in new development and day to day work, and application maintenance and support. By prioritising, managing and monitoring requests for support from the service desk, you will help us maintain business as usual in our care and rehabilitation centres across the UK. You will work in partnership with our business and operational staff to find solutions to existing problems and will have the opportunity to put forward your ideas about how our services can improve. Main Responsibilities:
  • Provide professional and responsive software support at all times.
  • Prioritise and manage log requests for support from service desk, other service delivery staff and/or users.
  • Make the required system modifications, developing work-arounds enhancements, manipulating data, reconfiguring systems, changing operating procedures & training users or operations staff.
  • Deployment of service releases, patches, requests and customisations
  • Ensure that solution and application support documentation is maintained to the highest quality and accuracy & that all work is carried out and documented in accordance with required standards, methods and procedures; and ensures that documentation is available and accessible to all who need to use it.
  • Escalate requests to systems development staff or software suppliers where necessary & ensures that requests raised are handled according to agreed procedures.
About You: We’re looking for forward thinking and enthusiastic individuals who have knowledge of managing enterprise business applications. Knowledge and experience of Microsoft packages including SharePoint and Dynamics is advantageous and previous experience of working within an IT service desk environment is desirable. Experience of working in a technical support team is desired but not essential. Rewards: You can look forward to excellent benefits, including handy discounts on many brands and services.
  • A competitive salary of £30,000
  • 33 days annual leave inclusive of bank holidays
  • Excellent training and support
  • Group life assurance
  • Eye voucher scheme
  • Free parking
  • Nationwide employee staff discounts incl. eating out and shopping.
We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals. If this position sounds of interest to you, please clink the apply now button. ** Please note: we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. ** *All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks* The Disabilities Trust is committed to promoting a diverse and inclusive organisation. It’s a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.