Position Overview & Specifications

The Network team works closely with the Help Desk and other support teams to deliver an efficient and cost effective IT service to the Redrow group of companies. The responsibilities of the IT Support team include help desk, fault resolution, daily operations, supply of all IT equipment, installation, security, and infrastructure and research projects. The post holder will be heavily involved with day-to-day Help Desk activities, as well as some involvement with operations, general support of the Redrow IT infrastructure, installations/pc builds and perhaps project based work.


  • Provide assistance and support to the IT Help Desk (first line as required) - general call taking and incident recording.

  • Provide a professional and efficient approach to solving allocated Help Desk issues within expected timescales; ensuring that customers are kept fully informed of progress at all times (may include weekend, bank holiday and other company holiday periods).

  • Provide general (but limited) assistance to users in using internal systems and 3rd party supplied software packages (but not training).