Business Analyst

End Date Friday 10 February 2023 Salary Range £29,712 - £37,140
Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary Sitting within the Scottish Widows Brand, the new Colleague Lab has been set up as part of the Business & Technology Enablers Platform (B&TE) and our aim is to drive forward changes which make life easier for not only our Customers but to also our Colleagues. Job Description As one of the leading retail banks in the UK, Lloyds Banking Group is undertaking a major transformation. Our goal is to put technology at the forefront of our culture and transform banking. Our Insurance, Pensions and Investments Labs are improving support to our customers throughout their financial lives, with clear, straightforward customer journeys, helping empower them to make the right decisions on insurance and protection needs. Sitting within the Scottish Widows Brand, the new Colleague Lab has been set up as part of the Business & Technology Enablers Platform (B&TE) and our aim is to drive forward changes which make life easier for not only our Customers but to also our Colleagues. This role will be helping our Online conversations team in gaining an understanding on how we can help drive the implementation of new online messaging platforms to our customers using our website and online servicing platform (including self-serve within secure site). We are looking for people who are excited about being part of a new and dynamic Platform, that are willing to challenge the norm on what is currently seen as 'Go To' processes within our Operations, and help change the way our Colleagues serve our customers support our Lab Goal of: "Relentlessly focusing on creating a scalable operating model that dramatically improves colleague and customer experience" Role Requirements:

• Analyse key themes using data from a wide range of sources and identify possible impacts on the business.
• Clear understanding of business analysis methodologies and techniques and their practical application
• Development and documenting of 'as is' and 'to be' process models
• A desire to learn and ask the difficult questions
• Identify underlying business needs to be addressed, reviewed and ensure requirements will resolve the defined business problem.
• Demonstrate knowledge and experience of Agile delivery methods and passion to support the further introduction of Agile techniques.

Key Attributes:

• A dynamic and adaptable individual who is able to use and learn new skills in varying circumstances.
• Experience of gathering and analysing requirements and information using comprehensive tools and techniques. Using standard tools such as Jira/Confluence
• A natural facilitator and decision-maker, enabling teamwork across different business teams.
• Analytical problem solver.
• Demonstrate the ability to work at a detailed level.
• Ability to influence positively when demonstrating the Group’s values and behaviours.
• Good interpersonal and collaboration skills

What we offer you in return… As a team we’re invested in your continual development. That’s why we’ve fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want. Currently most of the team is working remotely, and we intend to continue with a hybrid approach into the future. We also appreciate normal office hours can sometimes be a challenge, and whilst we can’t always adopt every flexible working request, they will always be considered. You'll also receive a package that includes

• Discretionary bonus
• Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
• Private Medical Insurance
• Pension, where we'll give up to a max of 15%
• Share plans
• 28 days holiday plus 8 bank holidays

And finally… We pride ourselves on being hard-working, outcome-focused, and passionate about making a difference. We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we can all make a real difference, together. Our continued commitment to helping Britain recover means that as a colleague you can make a difference to customers, businesses, and communities. Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop. Are you interested in joining us? Apply today, we’d love to hear from you... At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.