Position Overview & Specifications

Job title: IT Support Analyst


Normal hours: 37.5 hours per week, normally Monday to Friday 9am to 5pm


Job purpose: To support the IT systems (hardware and software) used by the UK business and external customers.


Role accountabilities and main duties:

  • Support business systems (windows, MS Office, websites, in-house systems) used in UK Operations.
  • Provide 1st line support and deal with tickets in an efficient manner
  • Work in coordination with other members of the UK IT Operations Team
  • Communicate with users in office and laboratory environment
  • Liaise with 3rd party when necessary
  • Proactively suggest and implement IT changes and fixes to problem
  • Provide training to end-users

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role


Person specification:

Essential:

  • Excellent communication skills
  • Good analytical skills
  • Attention to detail
  • Knowledge of Windows, office suite
  • Willingness to learn about new systems and help end-users
  • Proactive attitude

Desirable:

  • Knowledge of network, phone systems
  • Previous experience in supporting IT systems
  • Experience in scripting or software development
  • Experience in working with databases
  • European foreign language