Position Overview & Specifications

  • Salary up to £25,000
  • Annual Performance Bonus
  • Extensive Investment in Personal and Professional Development

We are working with in an award winning SaaS company providing cutting edge, web-based applications covering, e-commerce, ticketing/booking systems, membership software and content management systems. You’ll be assisting with the on-boarding process of new and existing clients as well as proactively looking after clients’ needs. You will play a key role in the Client Support Team helping to ensure exceptional client retention levels are achieved.

What you'll be doing

  • Ensuring all clients are receiving exceptional service across all points of the platform.
  • Liaising with clients throughout the process of them seeking support.
  • Assisting new clients with their initial user journey on the platform.
  • Engaging with client’s quires through email, online chat support and inbound calls.

What you'll need to apply

  • Exceptional communication skills allowing you to effectively engage with clients.
  • Equally strong written communication skills.
  • Highly organised with the ability to work on multiple tasks.
  • Positive mental attitude and willingness to go the extra mile.

What you'll get in return for your talents

  • Basic salary of up to £25,000 per annum.
  • Annual performance bonus
  • Extensive development opportunities
  • Flexible working pattern
  • Regular company socials.


What next

Hit apply or contact Tom directly!