Position Overview & Specifications

Role : Deskside Support

Mode of Hiring : Contract

Location : London, Uk

Job brief

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade, and troubleshoot hardware and software systems.

Desktop Support Engineer responsibilities includes:

  • Addressing user tickets regarding hardware, software, and networking
  • Walking customers through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Customize desktop applications to meet user needs.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional.
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals.

Job Type: Temporary contract

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Experience:

  • Desktop Support: 1 year (preferred)

Work Location: In person