Position Overview & Specifications

DESCRIPTION

Currys Contact Centre, Loughborough, LE11 5XH

Permanent, Full Time

Grade 3

£25,000 with OTE of £35,000


Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.


As a Sales First Line Manager, you’ll lead, motivate and coach a team of Sales Advisors to exceed their sales targets while ensuring they are modelling our core values. You’ll also take an active role in ensuring our colleagues can enjoy a long lasting career with us through regular Connect Conversations, it’s here that you’ll discuss what they want their next move to look like and what they need to do to get there.


As part of this role, you’ll be responsible for:


  • Recommending and implementing team and department sales incentives.
  • Hosting regular briefing meetings with the team to communicate important company news and product and procedural updates.
  • Managing the calls in the department and you’ll share responsibility for overseeing other teams in the absence of their team manager.
  • Holding monthly maximise sessions with each sales advisor to offer feedback on performance and to address ongoing development and career ambitions.


You will need:


  • Experience managing and motivating a team, it would be an advantage if it was within the telecoms industry.
  • Experience working towards and maintaining compliance standards.


We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:


  • Discounts at our Currys stores and on our partner networks.
  • Life Assurance and Sharesave scheme.
  • Access to a variety of Wellbeing initiatives including cycle to work and eyecare.
  • Access to the Aviva Digital GP app, where you can access a GP 24/7.


Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Management team and unbox your passion at the UK’s best-known retailer in tec