Facilities Manager

Summary Posted: May 21, 2023 Weekly Hours: 38 Role Number:200470216 In RE&D, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers! Our team is a diverse and nimble group that manages and provides services to Apple’s Retail stores and workplaces. We develop and run Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities, and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world! We are seeking an experienced, collaborative, and highly motivated senior facilities professional to join our team and oversee the facilities maintenance of Apple’s retail stores in the EMEA region. Key Qualifications

• 12+ years of construction/facilities management experience with a demonstrated focus in delivering and/or maintaining outstanding retail stores or workplaces.
• Proven ability to collaborate with internal and external partners to create comprehensive Preventative Maintenance plans and tools to monitor them closely.
• Expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call- center services.
• Ability to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value.
• Proven communication and supervisory skills, including experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner.
• Ability to diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs.
• Experience building and maintaining relationships with facility operation teams, utility companies, government agencies, architectural & design firms, and general contracting firms.
• Must be centrally located to major hub of retail stores to survey and support maintenance at each assigned store minimally twice a month.

Description - The Facilities Manager should have proven experience in facilities management with a demonstrated focus in operating buildings as outstanding retail spaces, delivering high quality results at the best value. The is role will be responsible for the facilities services for Apple retail stores in the EMEA region. - Proactively engage and support Retail stores in region at all times, be in service to the store needs, and visit the stores for comprehensive service reviews a minimum of twice a month and for oversight of all major work. - Perform routinely scheduled, structured site visits to each of the assigned store locations to identify and document all stores experience issues in close communication and partnership with store, market, and global retail support leadership. - Collaborate with the vendors and suppliers to ensure successful delivery of contracted maintenance services to store needs. Lead facilities support employees and contractors to deliver operations services in a timely and cost-effective manner and will coordinate response to emergency situations that may impact operations. - Drive functional and operational excellence of all projects and programs by providing consistent and prescript feedback to all cross functional teams including real estate, design, innovation, standards, merchandising, direct sourcing, security, IS&T, etc. - Significant expertise and experience with the upkeep and function of buildings, building systems (electrical, mechanical, plumbing), machinery, landscape, and quality improvement projects. - Responsible for Opex and Capex budget creation, management through Service Channel and other tools, as well as forecasts for the respective Geo. - Oversight of commissioning agents and contractors to support store acceptance and turn over of various projects and programs. - Direct management of key vendors through WO management system, weekly check ins, and constant evaluation through store tours and fiscal performance. - Engagement of general contractors, consultants, vendors, and maintenance service providers including competitive bidding and assistance in negotiation including SOWs, CPSAs, and project specific contracts. - Consistent collaboration with Development and RDDM design teams to provide a continuous feedback loop to improve building functionality and material selection. Education & Experience Bachelor’s Engineering degree in Mechanical, Electrical, Industrial, or Construction Management preferred. Additional Requirements